Case study

Goibibo testing HyperTrack to power live tracking for its intercity cars platform

This is a guest post by Raj Gupta, Product Manager, Goibibo

Goibibo offers goCars, a safe & reliable way to book intercity cars & airport transfers. As an all-encompassing platform, goCars enables users to cover their city-to-city journeys in shared or exclusive cars. Continue reading

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Case study

Delighting the customer delight team at Zomato

This is a guest post by Pradyot Ghate, Product Lead, Zomato

We are committed to delivering a simple and hassle-free online food ordering experience to our customers. The customer delight associates at Zomato are the rockstars who make this happen. At peak hours, these associates handle thousands of queries in real-time and a majority of these queries are “where is my order?”.

We invest to empower them with technology to make them efficient. With real-time order tracking powered by HyperTrack, the productivity of these associates has gone up a notch higher. This saves them 1.5 minutes on every query. Continue reading

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Case study

Care24: Providing delightful caregiver tracking and ETA experience with HyperTrack

This is a guest post by Siddharth Sharma, CTO at Care24, India’s leading provider of home healthcare services.

Care24 is a leading provider of home healthcare services in India and as we scaled our operations we found accurate tracking of our care personnel to be a very important factor in service delivery. We already had our own app and were faced with the classic build vs. buy decision. As an early stage company we have to be very judicious with our resources. While we wanted tracking as a core feature in our app, building that technology capability is cumbersome and not core for us. We started looking for technology partners for help.

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Case study

Building location features in CarDekho apps using HyperTrack

This is a guest post by Saurabh Jain, Tech Lead at CarDekho, India’s leading car search venture that helps users buy cars and bikes that are right for them.

We have built multiple apps at CarDekho and building many more. For example:

  1. A roadside assistance app (RSA) for consumers to request 24/7 emergency services in the event of a flat tire, dead battery, key loss/locked, out of fuel, etc. There is an accompanying RSA partner app for registered service providers to manage service requests.
  2. Owner Drive Experience app for Ford owners to provide candid drive experience to prospective buyers.
  3. Private label apps for automobile manufacturers like Mahindra and Ford to manage test drives and service appointments.

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Announcement

Why we invested in HyperTrack

This is a guest post by Arjun Malhotra, founding partner at Investopad and an early investor in HyperTrack.  There are really no aspects of the business that we do not lean on Rohan and Arjun for. In this post, they share their thought process about the journey so far and where we are headed.

In January 2016, we invested in HyperTrack, which provides provides simple APIs for developers to build dynamic location features such as tracking, metering, trip replays and live ETAs.

The team, led by Kashyap and Tapan, has since come a long way.

HyperTrack has added several top-tier entrepreneurs and investors over the past year. We were also able to use our network to bring in top-tier global investors like Social Capital (GP fund) and Vy Capital in the seed.

Here, I tell the early story of how we learnt about the industry, met the founders and, in some more detail, the thinking that shaped our investment decision.

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Announcement

HyperTrack — making sense of location

This is a guest post by Ashish Gupta, the newest member of our Board of Directors. Ashish is the only person we know who has been angel investor in four Indian startups that went on to become billion dollar companies – MuSigma, MakeMyTrip, InfoEdge and Flipkart. Ashish co-founded Helion Ventures and serves as their Managing Director. He is a Kauffman Fellow, holds a Ph.D. in Computer Science from Stanford University, and a Bachelor’s degree from IIT Kanpur where he was awarded the highest academic honor, the President’s Gold Medal. HyperTrack is the only company (as of publishing this post) outside of the Helion portfolio where Ashish is on the Board of Directors. The previous two companies that earned this distinction were MuSigma and InfoEdge (Naukri.com). We are privileged to have him on the ride.

I am glad to add my pin to the hypertrack.com destination. Lots of good stuff happening there but first I need to reminisce because it has taken me nearly two decades to get to this pin!  Would HyperTrack have been able to predict this ETA?

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Case study

echo tech team geeks out with location tracking

As engineers we want life to be easier than breathing. We want apps to replace unnecessary (random) human interactions, bots to replace assistants, even swiping left or right over the awkward effort of initiating contact the 90’s way.  Usually, these thoughts find little resonance with the ‘others’ but here’s a use case where we finally felt accepted, understood, at one at last with those who think Calculus was primarily a Tintin character.

Every other evening, we’re out for drinks, or a movie or some other shindig. More often than not, one person in the group reaches the venue first and then either waits around thinking about the cosmos or for the more frantic kind, starts calling everyone else with the usual questions, “where are you at?”, “how long are you going to take?” and so on. This is usually frustrating for both parties – the one that needs to chill and the one that needs to be more punctual.

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