What is common between a home delivery service for retailers in Paris, an address service for logistics companies in Nairobi and a bike sharing service for commuters in Chennai? Firstly, location features are a core part of their product stack. Secondly, their developers use an API that just works in their city, country and continent. Lastly, they were able to build their location feature on the same day as signing up with HyperTrack.
We had trips on our mind when we first built HyperTrack. We assumed that developers would start tracking a user when they expected the user to be on their way to get some place and stop when they had reached. The assumption failed. Obvious in hindsight, developers expected us to tell them (and not the other way around) when the user was on the way and when they had stopped. All they wanted to do was switch us on or off, and hand over control to HyperTrack to automatically figure out trips and stops in the life of the user. They would keep HyperTrack on through the day, through the week, or just switch it on and leave it on forever. HyperTrack was expected to notify developers about the start and end of these trips and stops, besides other useful events along the way. This led to a re-architecture of our stack that we rolled out with HyperTrack v3 in March. Continue reading
Location tracking is driving forward thinking services businesses around the world to build mobile marketplaces that connect freelance and in-house service professionals with local consumers. Services like home healthcare, beauty, auto mechanic, laundry, cleaning services, handyman, pickup and delivery are booked with the tap of a button and serviced by professionals who use an Android or iOS app to manage the visits. Live location of such service professionals can be useful to assign jobs based on location, track the visit, measure productivity, share location with customers for a better product experience and track miles for expense management. Service aggregators around the world and across industries use HyperTrack to build live location use cases.
Here at HyperTrack we value working with our customers to implement our plug-and-play location stack into their existing applications and workflows. It is also very fulfilling when we can come alongside them to experience firsthand their challenges and work together to create solutions. OkHI is one of those companies.
With OkHi their mission is to enable the 4 billion people in the world that don’t have a physical address to be included in the same services enjoyed by the rest of the world. Their solution gives them an “OkHI address”, complete with a GPS tag and photo of the house’s gate.
We announced the first Beta version of our dashboard in April 2016 when we had a few developers in private Beta who were generous enough to bet on us when we had no product to offer. We announced the second Beta version in September 2016 when we had a few more developers through our public Beta who were generous in sharing their feedback about their usage. It is now time to announce our third Beta version as more developers across industries and countries start using HyperTrack as part of their daily usage. Here are the salient features. Continue reading
Building great products is a team sport. Developers who built location features in their products using HyperTrack required multiple team members to access the HyperTrack dashboard to access account keys, edit account details and track live trips during pilot. Once they completed the development, users wanted their operations and customer service teams to be able to use the dashboard to track their drivers, monitor their performance and see real time alerts. So far, they did not have a way to give access of dashboard to all their team members, and they ended up sharing the login credentials with everyone who they wanted to provide access. Yikes! Continue reading
We received a ton of feature requests and feedback on the dashboard that we released along with the HyperTrack public Beta release a couple of months ago. Many iterations, beers, Murphy interventions and comfort food later, we are now announcing the release of HyperTrack dashboard v2. Here is what’s new. Continue reading