Company, Customers, General, Guest posts, Industry

Care24: Providing delightful caregiver tracking and ETA experience with HyperTrack

This is a guest post by Siddharth Sharma, CTO at Care24, India’s leading provider of home healthcare services.

Care24 is a leading provider of home healthcare services in India and as we scaled our operations we found accurate tracking of our care personnel to be a very important factor in service delivery. We already had our own app and were faced with the classic build vs. buy decision. As an early stage company we have to be very judicious with our resources. While we wanted tracking as a core feature in our app, building that technology capability is cumbersome and not core for us. We started looking for technology partners for help.

Continue reading

Standard
live location tracking features
Company, General, Industry, Technology

Why building live location features requires more than maps APIs

The next generation of location-based services uses live location to make assignments, track orders, track miles, personalize experiences and power great product experiences. A fleeting glimpse by product managers and developers might lead to a false view that maps platforms are sufficient to build these features. This post covers what maps do and don’t.

Say you want to build an in-app tracking view of an order. It needs to be a smooth experience (think animated icons) with accurate location (route polylines maybe), live ETA (that updates every minute), user/order information (a drawer to reference) and trip status (why is it stuck there). To build this, what can developers count on maps for and not? Read on for the answers.

Continue reading

Standard
Announcements, Company

Adding a layer of superpower in the stack

New hires at HyperTrack usually impress the team with the code they check in on day-one. Aman raised a few more eyebrows on his first day when he caught a bullet of a shot during the evening cricket ritual at the office. He swerved like Neo in Matrix, though instead of dodging the bullet, he ended up singlehandedly snatching it out of thin air.

Continue reading

Standard
Company, General, Industry

Live Location Sharing by Google Maps and Facebook Messenger

On Mar 22, Google announced that users of Google Maps can share their trips and real-time location with friends when on the way. Then on Mar 27, Facebook announced that users of Facebook Messenger can share their live location with friends to make meeting up easier and safer. The news from Google and Facebook comes hot on the heels of the Feb 3 news story that Whatsapp has been testing real-time location sharing. Apple has had Find My Friends app packaged into iOS 9 and later since September 2015 so iPhone users can share live location with their friends.

Continue reading

Standard
Company, Customers, Technology

Hotline Integrates HyperTrack for Their Customers

HyperTrack allows for building location features into your application without needing to worry about all of the headache of managing that infrastructure. This frees up your developers to do what they do best – developing awesome solutions for your customers.

Our friends at Hotline, a FreshDesk product, have a leading in-app chat platform currently in use by many consumer apps like Zomato, Swiggy, HolaChef, and more. These apps use Hotline to provide seamless customer support experiences. One of the challenges that their customers were feeling was that their customer support teams were getting consistent queries like “where is my order?” or “when will the driver reach my place?” which would leave the support agent scrambling to provide timely answers.

Continue reading

Standard
Announcements, Code, Company

Unveiling the plug-and-play location stack for developers

Here’s the question I love to ask product managers and software developers,”How do you want to use location in your product?”

While the realm of possibilities and imagination never ceases to amaze, there are two clear themes that emerge from their answers:

  1. I am not using location as effectively as I want to
  2. I want to use location more but I don’t know how

HyperTrack is the easiest way to build dynamic location features. Until yesterday, it required you to know exactly how you wanted to use location before you started using it. Today, that changes with HyperTrack v3!

Continue reading

Standard
Announcements, Company

Announcing the HyperTrack Community

When developers set out to add dynamic location features to their application, they end up having to build a stack on the device, cloud, and maps in order for the features to see the light of day. At HyperTrack we think it makes no sense for hundreds of thousands of us to do the same thing over and over again. Instead we are raising our hands and saying, “We got this!” You focus on building your core features, and let us focus on building and maintaining this infrastructure and making it available through a few lines of code per feature.

Continue reading

Standard