Company, Customers, General, Guest posts, Industry

Care24: Providing delightful caregiver tracking and ETA experience with HyperTrack

This is a guest post by Siddharth Sharma, CTO at Care24, India’s leading provider of home healthcare services.

Care24 is a leading provider of home healthcare services in India and as we scaled our operations we found accurate tracking of our care personnel to be a very important factor in service delivery. We already had our own app and were faced with the classic build vs. buy decision. As an early stage company we have to be very judicious with our resources. While we wanted tracking as a core feature in our app, building that technology capability is cumbersome and not core for us. We started looking for technology partners for help.

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okhi featured image of okdriver app
Customers, General, Technology

OkHI Moves Their Location Stack to HyperTrack

Here at HyperTrack we value working with our customers to implement our plug-and-play location stack into their existing applications and workflows. It is also very fulfilling when we can come alongside them to experience firsthand their challenges and work together to create solutions. OkHI is one of those companies.

With OkHi their mission is to enable the 4 billion people in the world that don’t have a physical address to be included in the same services enjoyed by the rest of the world. Their solution gives them an “OkHI address”, complete with a GPS tag and photo of the house’s gate.

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Company, Customers, Technology

Hotline Integrates HyperTrack for Their Customers

HyperTrack allows for building location features into your application without needing to worry about all of the headache of managing that infrastructure. This frees up your developers to do what they do best – developing awesome solutions for your customers.

Our friends at Hotline, a FreshDesk product, have a leading in-app chat platform currently in use by many consumer apps like Zomato, Swiggy, HolaChef, and more. These apps use Hotline to provide seamless customer support experiences. One of the challenges that their customers were feeling was that their customer support teams were getting consistent queries like “where is my order?” or “when will the driver reach my place?” which would leave the support agent scrambling to provide timely answers.

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Customers, Guest posts, Industry

Building location features in CarDekho apps using HyperTrack

This is a guest post by Saurabh Jain, Tech Lead at CarDekho, India’s leading car search venture that helps users buy cars and bikes that are right for them.

We have built multiple apps at CarDekho and building many more. For example:

  1. A roadside assistance app (RSA) for consumers to request 24/7 emergency services in the event of a flat tire, dead battery, key loss/locked, out of fuel, etc. There is an accompanying RSA partner app for registered service providers to manage service requests.
  2. Owner Drive Experience app for Ford owners to provide candid drive experience to prospective buyers.
  3. Private label apps for automobile manufacturers like Mahindra and Ford to manage test drives and service appointments.

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