Here at HyperTrack we value working with our customers to implement our plug-and-play location stack into their existing applications and workflows. It is also very fulfilling when we can come alongside them to experience firsthand their challenges and work together to create solutions. OkHI is one of those companies.
With OkHi their mission is to enable the 4 billion people in the world that don’t have a physical address to be included in the same services enjoyed by the rest of the world. Their solution gives them an “OkHI address”, complete with a GPS tag and photo of the house’s gate.
HyperTrack allows for building location features into your application without needing to worry about all of the headache of managing that infrastructure. This frees up your developers to do what they do best – developing awesome solutions for your customers.
Our friends at Hotline, a FreshDesk product, have a leading in-app chat platform currently in use by many consumer apps like Zomato, Swiggy, HolaChef, and more. These apps use Hotline to provide seamless customer support experiences. One of the challenges that their customers were feeling was that their customer support teams were getting consistent queries like “where is my order?” or “when will the driver reach my place?” which would leave the support agent scrambling to provide timely answers.
As we reviewed dashboard V2 while working on V3, state management showed up as the biggest issue. For example on our live page we show the last know location of all the drivers. This UI state would need to refresh based on multiple actions – selecting a fleet, selecting status tabs, selecting a driver or explicitly hitting the refresh button at the bottom of the map. Because the state could be altered by so many events, it became difficult to handle race conditions and edge cases to provide a consistent view. (more…)
Distributed computing is hard. Nodes fail, services die and kill off other related services, messages get lost in transit over flaky networks, race conditions lead to incorrect states and so on. It’s a big bad world out there. As developers, we keep our sanity by making sure we are armed with the best tools for monitoring, alerts and logging. At HyperTrack we use a bunch of open source and paid tools to make sure everything is always up. One of those tools is the ELK stack (Elasticsearch-Logstash-Kibana) for logging. (more…)
This is a guest post by Ashish Gupta, the newest member of our Board of Directors. Ashish is the only person we know who has been angel investor in four Indian startups that went on to become billion dollar companies – MuSigma, MakeMyTrip, InfoEdge and Flipkart. Ashish co-founded Helion Ventures and serves as their Managing Director. He is a Kauffman Fellow, holds a Ph.D. in Computer Science from Stanford University, and a Bachelor’s degree from IIT Kanpur where he was awarded the highest academic honor, the President’s Gold Medal. HyperTrack is the only company (as of publishing this post) outside of the Helion portfolio where Ashish is on the Board of Directors. The previous two companies that earned this distinction were MuSigma and InfoEdge (Naukri.com). We are privileged to have him on the ride.
I am glad to add my pin to the hypertrack.com destination. Lots of good stuff happening there but first I need to reminisce because it has taken me nearly two decades to get to this pin! Would HyperTrack have been able to predict this ETA?