Case study

Hotline Integrates HyperTrack for Their Customers

HyperTrack allows for building location features into your application without needing to worry about all of the headache of managing that infrastructure. This frees up your developers to do what they do best – developing awesome solutions for your customers.

Our friends at Hotline, a FreshDesk product, have a leading in-app chat platform currently in use by many consumer apps like Zomato, Swiggy, HolaChef, and more. These apps use Hotline to provide seamless customer support experiences. One of the challenges that their customers were feeling was that their customer support teams were getting consistent queries like “where is my order?” or “when will the driver reach my place?” which would leave the support agent scrambling to provide timely answers.

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