Company, Customers, Technology

Hotline Integrates HyperTrack for Their Customers

HyperTrack allows for building location features into your application without needing to worry about all of the headache of managing that infrastructure. This frees up your developers to do what they do best – developing awesome solutions for your customers.

Our friends at Hotline, a FreshDesk product, have a leading in-app chat platform currently in use by many consumer apps like Zomato, Swiggy, HolaChef, and more. These apps use Hotline to provide seamless customer support experiences. One of the challenges that their customers were feeling was that their customer support teams were getting consistent queries like “where is my order?” or “when will the driver reach my place?” which would leave the support agent scrambling to provide timely answers.

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Customers, Guest posts, Industry

Building location features in CarDekho apps using HyperTrack

This is a guest post by Saurabh Jain, Tech Lead at CarDekho, India’s leading car search venture that helps users buy cars and bikes that are right for them.

We have built multiple apps at CarDekho and building many more. For example:

  1. A roadside assistance app (RSA) for consumers to request 24/7 emergency services in the event of a flat tire, dead battery, key loss/locked, out of fuel, etc. There is an accompanying RSA partner app for registered service providers to manage service requests.
  2. Owner Drive Experience app for Ford owners to provide candid drive experience to prospective buyers.
  3. Private label apps for automobile manufacturers like Mahindra and Ford to manage test drives and service appointments.

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