Industries we serve

Heavy Industry

Home Services

Financial Services

FMCG and Manufacturing

Healthcare

Education

Why your service fleet needs HyperTrack

Empower your field services with location automation APIs

Experience

• Increase NPS with the right nudge at the right time
• Proactive resolution before they happen
• Better coordination on visit arrival

Automation

• Eliminate manual intervention at every stage
• Improve asset utilization, coverage and completion
• Smarter routing that gets smarter over time

Transparency

• Non-repudiation of stop, route and idle times
• Credible incentives and payouts for fleets
• Focus on work, not on reporting

Intelligence

• Correlate visit and route times with outcomes
• Understand bottlenecks and ineffiencies
• Add location intelligence to own analytics systems

Loved by thousands of businesses

“The customer knows exactly when to expect the inspector... it helps our field service. inspector and also the customer”

Partha Sarkar

Director of Software Development

Case Study

“We allow customers to define operational rules for productivity, once they apply those rules the last mile delivery on the mobile app gives them a list of prioritized tasks for that day.”

Hari Dutt

Director of Product Management

Case Study

Solving field service problems

Fast and easy solutions to on-the-ground problems of field service fleets

Problem: Measuring Productivity

How is time spent on the field and is it commensurate with outcomes? Breaking field time into stop, route and idle time, and then matching it up with business outcomes delivered from those visits is critical for any field service operation. Automatically measuring productivity with this location intelligence will lift the efficiency of your operations across the board.

View solution

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Read more about Geotags and Geofences APIs to measure visit times and routes. Review this data by team, customers, regions, partners and more to get insights about bottlenecks. Correlate visit times with outputs to score productivity and put together a plan to continuously improve scores.

Learn more about Geotags →

Learn more about Geofences →

Problem: Customer Disputes

When the customer complains about on-time arrival or time spent at the place of work, and the employee claims differently, disputes get hard to resolve and erode trust. Ground truth with non-repudiation is critical for resolve the dispute powerfully. Coordinating across systems and employees is crucial for providing the best customer service. 40% of fleet managers[1] spend 2 hours a day to keep customers informed.

View solution

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HyperTrack captures the ground truth of the driver's location, timelines, actual distances, accurate routes and time spent. Our Trips APIs help you to get live location, routes, ETAs, and delays. Provide turn by turn visibility to customers, merchants, partners, customer support and field operations teams with embeddable views.

Learn more about Tracking →

Learn more about Trips →

Problem: Inefficient Scheduling

20% of an ops manager's time[2] is spent manually creating the work schedule for their fleets. An average of 140 hours is wasted yearly in setting up the manual work schedule, resulting in reduced productivity and higher scheduling errors. Smart automation results in shorter wait times and a better service experience.

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HyperTrack offers smart order assignment and routing with automated dispatch of on-demand orders to the nearest available employees, and optimal routes for scheduled orders to maximize visits and minimize cost. Besides visit locations, route optimization factors in service capacity, service time and slot commitment.

Learn more about Assignment →

Problem: Higher Operational costs

Fleet management is a balancing act. You need to make sure customers are happy, fleet is motivated, costs are under control and failure rates are low. Equipment failure, under-utilization of resources, and heavy travel expenses can lead to financial strain. How is time being spent on the field and where is cost getting drained are often the top questions bothering fleet managers.

View solution

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Adding live location visibility to field service solutions can help tackle rising costs. Mobile devices enable data access and real-time communication across multiple systems and databases. HyperTrack has created patented battery efficient technology that streams noiseless data to the cloud, and serves a wide range of applications and use cases. You can plug it into your system or get started ready-to-use apps and dashboards with no code.

Learn more about SDKs →

Learn more about Visits app →

Problem: Unclear Bottlenecks

Managing field service operations at scale is complex and difficult. Too much time is spent generating reports, sheets and paperwork. Yet fleet managers lack a deep and holistic view of their operations. Looking at field operations by fleet, customer, place, outcomes or any parameter of choice should be easier.

View solution

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HyperTrack converts contextual location data into actionable insights for your business. Insights for field employees, geotags, geofences and orders may be organized by contextual metadata from your application. This data easily ingests into data lakes or business intelligence platforms to add location intelligence to existing models and systems.‍

Learn more about Insights →

Learn more about Scoreboard →

Sources:
1. 6 Field Service Management Challenges Need To Overcome
2. Top 10 Field Service Management Challenges and How to Address Them – FieldCircle

Find the right APIs to plug in to your field service solution

Explore our Docs →

Field Service Case Studies and Blogs

5-step plan to enhance the productivity of your field agents

As on-demand services and gig work takes center stage, the customers look for excellence in every aspect. Read on to accomplish field agents productivity.

Read the full article →

The HyperTrack QuickBooks app: one-click automated distance tracking and financial payouts

HyperTrack measures the actual distance traveled and the time spent at each customer location or jobsite, and adds these to QuickBooks in real time.

Read the full article →

How Xpheno built trustworthy field force automation

Xpheno is a Bangalore-based recruitment and staffing firm bringing sophistication to a traditionally sleepy industry. They’ve built automated field force management with HyperTrack.

Read the full article →

FAQs

What is Field Service Management?

Field Service management incorporates streamlining and automation of processes like assignment, task scheduling, route navigation and bird-eye tracking of on-job field agents. It helps accomplish the efficient dispatching, en routing and monitoring of the field agents using software, workflows and real-time communication.

What are the common challenges of Field Service Management?

Field Service Management may face ground-level challenges while dealing with customers and field agents. Accurate resource allocation (avoiding overlaps or forgetting to assign), meeting customer expectations( dealing with unexpected delays, avoiding no show-up of agents), controlling the overhead cost, solving on-field conflicts are a few to name.

How many times can we reroute the task for the field agent?

We understand how last minute-cancellations and changes can disturb the whole route navigation. En routing your field agent to comply with the new changes helps you to overcome the challenge. And we at HyperTrack, believe in helping you every time. You can reroute the task as many times as it is required. To know more about it, you can always contact our location mapping experts.

What insights can be given by Field Service Management Software?

A robust field service management software facilitates quick access to the field agent’s location timeline, location history, distance travelled (mileage tracking), and time spent on the field. The live location tracking enhances the ops visibility and hence, contributes to adding operational efficiency and transparency.

How much does it cost to upgrade the fleet app with location APIs?

We have a starter plan that comes free of cost and is recommended for implementation and testing before moving to production. Once you plan to go for production, you can choose from the existing plans.

How many devices in total can we track with the HyperTrack visits app?

We offer a scalable platform to allow our valued customers to expand their operations without worrying about the tracking devices count. With HyperTrack, you can experience flexibility and freedom to start or stop tracking of “ n” number of devices. We are constantly upgrading our product to fit all size businesses. You can subscribe to our product updates newsletter to stay updated.

Is there any way to keep track of the offline field agent?

We are constantly endeavouring to bring location intelligence by tracking the movement of your logistic business. However, we suggest you talk with our location expert to understand it better! The no-code, ready to use SDKs offer a wide range of features to track and measure the on-field outages. Once the offline device gets online, you can get insights from the data.

Transparency

Make your operations more transparent with data that empowers your operations teams with live location tracking to drive efficiency and accountability in the field

Automation

Reduce errors and time spent logging data in the field with automated workflows based on the requirements of your business and operations

Continuous Improvement

Capture the data necessary to understand your field operations at a granular level, answer the important questions that allow your team to continuously improve performance

Modernize Operations

Build the features that keep your field operations in sync with the business, from mobile apps with the best routes for field technicians to real-time notifications for ops teams, deliver the tech to meet the expectations of the on-demand economy

Tracking The Field Service Timeline with Location Intelligence from HyperTrack

job SCheduled

Nearby Search to present work schedules to technicians in the area

tRACKING

Tracking technicians as they travel to work sites and complete service appointments

Job begins

Automate the documentation of equipment maintenance or site visits via Geofences

Job in progress

Notification with Geofencing when the technician is approaching the work location

Key Events

Automate Clock-In Clock-Out and Break Timing capture without the need to press any buttons in the App

Job done

Automate Payouts based on distance traveled or time spent at specific work sites

Scores

View Running Scores of daily operations with interactive map views to visualize how time is spent in the field

HyperTrack SDKs and APIs Support Scheduled and On-demand Field Service Work

Proof of Work

Proof-of-work record based on the ground truth
Automate workflows and seamlessly verify completed work at job, customer, and regional sites

Full Visibility

Success teams real-time alerts
View progress of field service technicians – from assignment to completion

Reduce Dev Cycles

Integrate HyperTrack mobile SDK in two weeks
Enable your field service teams with apps that leverage location intelligence for routes, maps, and notifications

Case Studies

W Energy Uses HyperTrack APIs to Build Mobile Apps for Field Technicians

By building custom workflows that are dependent on logistics and location data, W Energy is able to fully support their customers. The team was able to build a workflow management tool, JOYN, to connect the enterprise to the field; so management can receive required reporting and operations teams can coordinate tasks for field service technicians in real time.

Learn More →

HyperTrack Helps Groundworks Automate Workflows for Technicians in the Field

By implementing the above solutions Groundworks was able to experience many benefits in terms of both their NPS score and the field service agents' usage of the feature that sends customers an arrival notification. The team was able to create a customer friendly inspection experience, with automated messages indicating expected arrival, departure and a post-departure survey.

The usage of the enroute notification increased to 75%-80% from 15%-20% and the completion of the NPS survey also increased significantly in the periods immediately following the implementation. Due to the increased amount of customer satisfaction data, Groundworks executives are able to have a better insight into their primary KPI - customer happiness.

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HyperTrack and HubSpot Accelerate Field Sales and Service Performance at India’s Edutech Juggernaut LEAD School

With HyperTrack, LEAD School can track important sales funnel metrics like the duration of long account manager visits to schools, how many meetings were held before a contract was signed and even how many meetings were held before a contract was lost. Providing this data to sales and operations managers takes the guesswork out of understanding how field teams interact with customers.

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